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| Arrisca Suite 2000 - Service Release Document |
| Date: 08/02/2012 13:00:28 |
| This document contains a list of questions and bugs that have been identified for our suite of Arrisca products. The entries are compiled from the latest information available from our support site. This document allows you to quickly identify known issues with the software and access possible work-arounds or fixes. |
| Article 27 |
| BUG: Arrisca does not always switch focus to the expected window |
| Applies To | |
| Arrisca Velocity for Excel | |
| Summary | |
| When used with Microsoft products, Arrisca sometimes leaves an unexpected window in focus, leaving the expected window active behind it. | |
| Symptoms | |
| You may be expecting to see a certain window either prompting for the next step or showing you a graph or report. Instead you are looking either at the screen you were looking at before you clicked, or you are looking at something else. - a graph in Excel - the Arrisca Einstein interview dialog - a screen of Arrisca Velocity or Relativity - a cell-pointing dialog in Excel, asking you to choose a cell or range | |
| Cause | |
| This problem is caused by inter-operability considerations of Microsoft products. | |
| Resolution | |
| Use the Windows task bar (usually a strip across the bottom of your screen) to select the window you need. This might be Arrisca Einstein, Arrisca PFS, Arrisca Velocity, Arrisca Relativity, Arrisca Multiverse, Microsoft Project or Microsoft Excel. Alternatively you can use the Alt-Tab key combination to dynamically switch between windows on the taskbar. | |
| Status | |
| riskHive confirm this to be an issue, and are addressing it. | |
| Article 41 |
| BUG: Traffic lights can turn red when they shouldn't |
| Applies To | |
| Arrisca Velocity for Excel | |
| Summary | |
| The traffic-lights on the navigation bar of Arrisca Velocity sometimes all turn red for no apparent reason. | |
| Resolution | |
| They can still be used in the normal way - operation is not affected. | |
| Status | |
| riskHive confirm this to be an issue, and are addressing it. | |
| Article 45 |
| BUG: Hourglass does not always show to indicate that Arrisca is working |
| Applies To | |
| Arrisca Velocity for Excel | |
| Summary | |
| Sometimes Arrisca may appear to do nothing after you have clicked a button or made a selection. It may be working, even though there is no visual indication of this. | |
| Resolution | |
| It is best to wait for Arrisca to complete its task, even though it may not appear to be responding. You can check the hard disk activity light on your PC to see whether it is working. | |
| Status | |
| riskHive confirm this to be an issue, and are addressing it. | |
| Article 59 |
| BUG: Can get stuck in loop around team members |
| Applies To | |
| Arrisca Velocity for Excel | |
| Summary | |
| Get stuck in loop around team members when adding new team members. | |
| Symptoms | |
| The Add Team Member screen keeps reappearing, and choosing Cancel does not break the loop. | |
| Resolution | |
| Click on the Console or Summary button at the top of the screen. | |
| Status | |
| riskHive confirm this to be an issue, and are addressing it. | |
| Article 61 |
| BUG: Assess Risk command sometimes starts at step 2 of the wizard |
| Summary | |
| Choosing the Assess Risk command on a new contract sometimes starts at step 2 of the wizard. | |
| Resolution | |
| Close Arrisca Einstein and also Excel, then open the contract in Excel and try again. | |
| Status | |
| riskHive confirm this to be a problem, and are addressing it. | |
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